— NORMANDY VILLAGE • JACKSONVILLE • PROVIDER CHANGE
Normandy Village customers transition to JEA water and sewer service October 1.
About 1,315 customers move to JEA service and billing. The change affects the provider and account—not a finding that the water is contaminated.
- Watch for the first JEA bill issued on or after October 1.
- Use the JEA account—not the old Normandy Village utility name—to confirm the current provider.
- Start with JEA's Major Grid water-quality information, then confirm the applicable system on the account.
- Use JEA's alerts and outage information for any current service notice.
- Do not treat the provider change itself as a boil-water notice.
What changed October 1?
JEA says Normandy Village customers begin receiving water and sewer service and billing through JEA on October 1, 2026. The utility estimates that the transition covers approximately 1,315 customers.
JEA has operated and maintained the Normandy Village water and sewer systems as a court-appointed receiver since September 2025. Its transition page says future ownership is still being determined. That distinction matters: JEA is the current operator and billing utility, while the final ownership question is separate.
How is the water system changing?
JEA says it interconnected Normandy Village with its larger water-distribution network and temporarily removed the former community water-treatment plant from service. Customers should therefore stop relying on an old Normandy Village annual report as though it still describes the current supply arrangement.
JEA's announcement describes an operational and billing transition. It does not announce a boil-water advisory, failed water-quality result or confirmed contamination. Any separate notice for an address should be followed on its own terms.
Which JEA water report applies?
JEA says Duval County customers are served by either its Major Grid or Mayport system. Normandy Village is in west Jacksonville, not the Mayport service area, so the Major Grid report is the supported public-data starting point. That is an inference from JEA's published system description and the community's location—not a substitute for checking the current account.
The Major Grid report describes systemwide monitoring. It cannot establish the condition of the service line, plumbing, fixtures or water at one Normandy Village property.
Open the permanent Normandy Village water-provider guide →
Read JEA's Major Grid results in plain English →
Billing and rates
JEA says customers will receive one combined JEA bill and that JEA water and sewer rates are lower than the rates charged through the former Normandy Village utility. Each customer should verify the actual charges, billing period and account details on the first statement.
The bottom line
Beginning October 1, Normandy Village residents should treat JEA as the current water and sewer operator and billing utility. Use the current JEA account to confirm the system, use JEA's current report for public-system context and investigate any concern limited to one property separately.
Published October 1, 2026 · No corrections posted.
This report covers a confirmed provider and billing transition. It is not a boil-water notice or a claim about conditions at every Normandy Village tap.
Sources
- JEA: Normandy Village customers transition to JEA water and sewer services
- JEA: Normandy Village Utilities transition information
- JEA: water facilities and Duval County system description
- JEA: 2025 Water Quality Report
Sources reviewed October 1, 2026. Utility operations, ownership proceedings and account details can change; confirm current information with JEA.